BestCar Consumer Terms of Use

Last updated: 29 March 2017


These terms govern use of the service provided by Optimal Fleet Solutions Limited ("OptiFleet") at the BestCar website ( The services and website together are referred to as the "Service".

The Service is aimed at connecting individuals who want to purchase or finance new motor vehicles ("Buyers"), with dealers, distributors and financiers wanting to supply or finance motor vehicles ("Suppliers"). The Service is aimed at new vehicles only.

The Service works broadly like this:

  • Buyers select vehicles they want priced ("Vehicle Selections").
  • Interested Suppliers can submit prices for those vehicles ("Vehicle Prices").
  • Buyers can select a particular Supplier/Vehicle Price ("Supplier Selections").
  • If Buyers and their selected Suppliers agree terms, they enter into sale and purchase agreements for a vehicle ("Contracts").

In these terms, Buyers and Suppliers are together referred to as "Customers". Customers access the Service via individual accounts, and Suppliers may have multiple accounts for various personnel. Each account is for use by a single individual ("User") who is assigned a user identification ("User ID") that is personal to them.

The Agreement

On registering for the Service, each Customer enters into a separate agreement with OptiFleet made up of these Terms of Use and OptiFleet’s Privacy Policy (together "the Agreement"). Each Supplier’s Agreement also includes a separate Service Fee Schedule.

Each Agreement is between OptiFleet and the relevant Customer only, and is not enforceable by any other Customer or any User. Under the Agreement, each Customer is responsible for the acts and omissions of its Users as if they were the acts and omissions of that Customer.

The Agreement is subject to change at any time as specified in "Changes to the Agreement" below.


In order to use the Service:

  • Each Customer must:
    • register on the Service using their full legal name (e.g. not their trading name);
    • agree to these Terms of Use;
    • be an individual resident in New Zealand or a limited liability company registered in New Zealand; and
    • provide details of a key contact person to whom notices under the Agreement will be sent.
  • Each Supplier must be registered as either a motor vehicle trader or a finance company (as those terms are defined by the Motor Vehicle Sales Act 2003).

Customer may not use the Service if it no longer meets the above requirements.

Customers must provide OptiFleet with complete, accurate and current information when registering, and ensure the information is kept up to date. OptiFleet may contact the relevant Customer to verify this.

Users must not share their User IDs or passwords with others. Customer may not use as a User ID or registration name, any name or term that (i) is the name of another person or company, with the intent to impersonate that person or company; (ii) is subject to any rights of another person or company, without appropriate authorisation; or (iii) is otherwise offensive, vulgar, or obscene.

OptiFleet reserves the right in its sole discretion to refuse registration or prohibit a User from accessing the Service.

The Service

The Service works as follows:

  • Vehicle Selection by Buyers. Buyers make Vehicle Selections on the Service. Each Buyer submitting a Vehicle Selection agrees that:
    • The Vehicle Selection may be sent to all or any Suppliers, without identifying who the Buyer is.
    • All information provided by the Buyer in the Vehicle Selection is correct.
    • If the Vehicle Selection includes a trade-in vehicle from the Buyer:
      • all trade values offered by Suppliers will be subject to physical inspection and valuation.
      • security on the vehicle will be taken into consideration in the valuation.

  • Vehicle Pricing by Suppliers. Suppliers are invited to provide a Vehicle Price for all or some of the vehicles in the Vehicle Selection. Suppliers may only provide Vehicle Prices for new vehicles and the Vehicle Prices must be submitted before the deadline set by OptiFleet ("Deadline"). OptiFleet reserves the right to limit the Suppliers who may submit Vehicle Prices, including the number and location of Suppliers (as may be determined by OptiFleet at its discretion). Each Supplier submitting Vehicle Prices:
    • agrees that information on their profile may be supplied to the Buyer;
    • if the Supplier is selected by a Buyer, the Supplier agrees:
      • that their contact details (e.g. name, contact, phone number and email) may be supplied to the Buyer; and
      • to fulfil the offer as specified in its Vehicle Price;
    • warrants that it is capable of offering the relevant vehicles on the terms of the Vehicle Price;
    • agrees that its Vehicle Price will remain valid for at least 7 days after the Deadline; and
    • must not submit a Vehicle Price on behalf of any third party, including its related companies;

  • Supplier Selection by Buyer. All Vehicle Prices for a Vehicle Selection will be presented to the Buyer, so the Buyer may make a Supplier Selection. The Buyer is not obliged to select any Vehicle Prices or Supplier. The Buyer may make direct contact with the Supplier in relation to any Vehicle Price. The Buyer agrees:
    • that each Supplier in the Supplier Selection may be provided with the Buyer’s contact details (e.g. phone number and email); and
    • to treat all Vehicle Prices as confidential.

  • Contracting. Submission of a Supplier Selection by a Buyer does not in itself create a contract between the Buyer and Supplier. A Contract is only established by the Buyer and Supplier concerned. OptiFleet is not a party to any Contract and does not act as an agent for either the Supplier or Buyer. Although the Supplier’s Vehicle Prices must have been for new vehicles, the Supplier may present "as new" pre-registered and demonstration vehicles to the Buyer and agree a Contract for those instead.

OptiFleet may change, modify, suspend, or discontinue, temporarily or permanently, any aspect of the Service at any time. OptiFleet may also impose limits on certain features or restrict Customer access to parts or all of the Service without notice or liability.

Fulfilling Contracts

The Supplier must at all times operate in accordance with its obligations under the Motor Vehicles Sales Act 2003. Both the Buyer and Supplier must comply with all other relevant laws while fulfilling the Contract.

OptiFleet takes no part in the completion of the Contract or the subsequent performance of either party’s obligations in relation to that Contract. To clarify, OptiFleet has no control over, and accordingly has no responsibility for:

  • the completion, execution or delivery of any Contract, including the suitability, quality, timing, accuracy, legality, or any other aspect whatsoever of Contracts arranged following use of the Service;
  • the Buyer’s solvency or its ability to pay the Supplier in accordance with any Contract;
  • the Supplier's solvency or its ability to provide vehicles to the Buyer in accordance with any Contract; or
  • any Users, including the suitability, integrity, responsibility, any acts or omissions, or any other aspect whatsoever of Users.

If the Buyer is unable to meet its payment obligations under a Contract agreed with the Supplier, and the Supplier complains to OptiFleet, the Buyer will receive a warning from OptiFleet. After two such complaints, OptiFleet may suspend or terminate the Buyer’s access to the Service.

Paying OptiFleet

OptiFleet’s fees for the Service are payable by the Supplier in accordance with a separately agreed Service Fee Schedule. No fees are payable by the Buyer.

Right to Edit Information

OptiFleet reserves the right to reject, cancel, interrupt, remove, or suspend the selection process or any other entry on the Service, at any time and for any reason, if it considers is appropriate and necessary to do so. OptiFleet is not liable for any damages as a result of any of those actions. OptiFleet will endeavour to advise affected Customers of OptiFleet's reasons for taking those actions, where the information is not confidential.

Permitted Use

Customers may not:

  • use the Service for any unlawful purpose;
  • hack or interfere with OptiFleet, its servers or any connected networks, or attempt to do so;
  • use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index OptiFleet in any manner;
  • remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by OptiFleet;
  • adapt, alter, license, sublicense or translate the Service for its own personal or commercial use; or
  • upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.

Account, Password and Security

Customers are responsible for maintaining the confidentiality of account names, User IDs and passwords provided by OptiFleet for accessing the Service. Customers are solely and fully responsible for all activities that occur via the use of any User ID assigned to their account. OptiFleet will have no liability to Customers for actions of any unauthorised user of the Service using its User IDs. Should a Customer suspect that any unauthorised party may be accessing the Service using any of the Customer’s User IDs, or suspect any other breach of security, the Customer must contact OptiFleet immediately.

Links to Other Web Sites

Links from the Service to other websites or services (such as hyperlinks, website framing or third party advertisements) do not constitute the endorsement by OptiFleet of those websites or their content. Such links are provided as an information service, for reference and convenience only. OptiFleet does not control any such sites, and is not responsible for their content. It is each Customer’s responsibility to evaluate the content and usefulness of the information obtained from other websites. The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by OptiFleet's terms or Privacy Policy.

Termination and Suspension

OptiFleet may terminate or suspend a Customer’s registration on the Service, or a User’s access to the Service, for any or no reason, without entering into further discussions with the Customer. OptiFleet will endeavour to notify the Customer by email of such termination or suspension. Without limitation, OptiFleet may terminate or suspend the Customer’s right to use the Service if the Customer breaches any term of the Agreement or any policy of OptiFleet posted on the Service from time to time. In addition, OptiFleet reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Each Customer may terminate its Agreement at any time by giving OptiFleet at least 30 days’ written notice. A Customer may terminate a User’s access to the Service at any time via the Service or by providing at least 5 days’ notice to OptiFleet. Even after use of the Service is terminated or suspended, prior breach of the Agreement will remain enforceable against the Customer. Termination or suspension will not affect the continuing operation of any sections which, by their nature, are reasonably intended to survive termination or suspension.

Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, trade names, trade marks and other content that users see or read on the Service and the software and other material underlying and forming part of the Service (collectively "Proprietary Material") are owned by OptiFleet or are used by permission of the owner. The Proprietary Material, in all its forms, is protected by domestic and international laws. Users may not copy, download, use, redesign, reconfigure, or retransmit any Proprietary Material without the prior permission of OptiFleet and/or the relevant right holder.


Participation in the Service is undertaken entirely at each Customer’s own risk and the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, OptiFleet disclaims and excludes all implied conditions or warranties, including but not limited to any warranties of merchantability, and fitness for a particular purpose. OptiFleet gives no representations or warranties in relation to:

  • the timeliness, accuracy, reliability, completeness or content of the Service;
  • the capability, experience or credentials of any Customer;
  • the accuracy of any information provided by any Customer;
  • the quality or ownership of any vehicle offered by any Supplier; or
  • any payment by Buyers.


Each Customer agrees that, to the greatest extent permitted by law, OptiFleet, its related companies as defined in the Companies Act 1993, its licensors, or any of such parties’ agents, employees, officers, directors, or corporate partners (each an "OptiFleet Party") have no liability to the Customer or its Users for damages under any theory of law (including contract, tort, equity or restitution) under or in connection with the Agreement including, without limitation, any:

  • direct, indirect, incidental, consequential, special or exemplary damages, even if advised of the possibility of the same; or
  • liability in connection with any act or omission of OptiFleet or any User, any dispute with any User, or any loss of information (including personal information and credit card information).

If, regardless of the above, it is determined that any OptiFleet Party is liable to a Customer or any of its Users under or in connection with the Agreement, the Customer will ensure that in no event will the aggregate amount of such liability exceed $100.

The limitation of liability in this section is intended to be for the benefit of and enforceable by each OptiFleet Party, but the Agreement may be amended without their consent.

Dispute Resolution

OptiFleet is not a party to any contract between Customers, each Customer agrees:

  • not to involve, or attempt to involve, any OptiFleet Party in any dispute or in the resolution of disputes that arise between Customers in relation to the Service; and
  • to release each OptiFleet Party from any and all claims or demands arising out of or in any way connected with such disputes.

Changes to the Agreement

OptiFleet reserves the right, at its sole and absolute discretion, to change the terms and conditions of the Agreement (including the Privacy Policy and Service Fee Schedule) at any time, provided that changes will only be applied in advance. OptiFleet will notify Customers of any material changes to the Agreement that affect them, using the email address for notices they provided on the Service. If any changes to the Agreement are unacceptable to a Customer, or cause the Customer to no longer be in compliance with the Agreement, they must immediately stop using the Service. Each Customer’s continued use of the Service following any revision to the Agreement constitutes its complete and irrevocable acceptance of any and all such changes.


OptiFleet has no liability for any failure to comply with the Agreement that is caused by reasons beyond OptiFleet’s reasonable control. No agency, partnership or joint venture relationship is intended or created by the Agreement. Failure by OptiFleet to enforce any provision(s) of the Agreement will not be construed as a waiver of any provision or right. All waivers by OptiFleet must be in writing and signed by OptiFleet to be effective. The Agreement constitutes the entire agreement between each Customer and OptiFleet with respect to its subject matter. If any provision of the Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. Except as expressly provided in the Agreement, only the relevant Customer and OptiFleet have any benefit under the Agreement and any right to enforce the Agreement. The Agreement will endure to the benefit of OptiFleet, its successors and assignees.

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